Post by LarryRay on Jun 3, 2012 17:26:21 GMT -5
Please wait for a BikeBandit.com Live Help operator to respond.
You are now chatting with 'Brandon G - Sales'
Brandon G - Sales: Welcome to BikeBandit.com's Sales Department. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.
Brandon G - Sales: How may I assist you today?
larryray@atmc.net: mostly venting--I ordered several parts for different machines, wesneday, talked too brandon. ask him if all the parts were available, so there would be no hold on the shipping,I was told there would be no delay. friday I get an e-mail that there is going to be a delay while they wait for parts. I have several machines that we run tours with, I cannot wait for parts. I called customer service and talked to Jerome, who told me the part on on back order and that the order will not ship till those parts are in,Don't know why the rest of that order could not have been ship. no real help from jerome, so I cancelled the whole order. When I received the cancellation, isit is questional weather there will be a restock charge. can't believe that a $1600.00 order is wasted for $118.00
Brandon G - Sales: I was the one you spoke with. When I checked on the parts for you sir I did show availability was showing we had them.
Brandon G - Sales: I do apologize about the order not working out for you, I will take note to see if we had any error's on our end for checking availability.
Brandon G - Sales: I understand how it is to need parts very quickly.
larryray@atmc.net: still don't understand why that order was not sent. I told you that iff you did't have the part , not to hold the order
Brandon G - Sales: I understand I did state that after the order is placed if you wanted to have everything else shipped you would have to let us know. We contact you by email right away if there was any problem.
Brandon G - Sales: I do apologize about the mishap.
larryray@atmc.net: THANKS I'll do better in the future why don't you split the order and get it done
Brandon G - Sales: Your welcome! Enjoy the rest of your weekend!
You are now chatting with 'Brandon G - Sales'
Brandon G - Sales: Welcome to BikeBandit.com's Sales Department. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.
Brandon G - Sales: How may I assist you today?
larryray@atmc.net: mostly venting--I ordered several parts for different machines, wesneday, talked too brandon. ask him if all the parts were available, so there would be no hold on the shipping,I was told there would be no delay. friday I get an e-mail that there is going to be a delay while they wait for parts. I have several machines that we run tours with, I cannot wait for parts. I called customer service and talked to Jerome, who told me the part on on back order and that the order will not ship till those parts are in,Don't know why the rest of that order could not have been ship. no real help from jerome, so I cancelled the whole order. When I received the cancellation, isit is questional weather there will be a restock charge. can't believe that a $1600.00 order is wasted for $118.00
Brandon G - Sales: I was the one you spoke with. When I checked on the parts for you sir I did show availability was showing we had them.
Brandon G - Sales: I do apologize about the order not working out for you, I will take note to see if we had any error's on our end for checking availability.
Brandon G - Sales: I understand how it is to need parts very quickly.
larryray@atmc.net: still don't understand why that order was not sent. I told you that iff you did't have the part , not to hold the order
Brandon G - Sales: I understand I did state that after the order is placed if you wanted to have everything else shipped you would have to let us know. We contact you by email right away if there was any problem.
Brandon G - Sales: I do apologize about the mishap.
larryray@atmc.net: THANKS I'll do better in the future why don't you split the order and get it done
Brandon G - Sales: Your welcome! Enjoy the rest of your weekend!
